Valley View Independent School District

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Health Services » Technology Updates

Technology Updates

Q: Is this district-issued Chromebook/iPad being given to me or is it a loaner? 

A: The district-issued Chromebook/iPad is being loaned to students and will need to be returned at the conclusion of the COVID-19 closure period and/or at the end of the school year. All district-issued Chromebooks/iPads are tagged with inventory barcodes to easily identify to whom they have been issued.   


Q: We have been told to stay-at-home to minimize the potential of spreading COVID-19. How is the district planning to distribute Chromebooks/iPads to families in a safe manner? Have all of the devices been

cleaned and disinfected?

A: The district has disinfected each Chromebook/iPad and is requiring any workers handling the devices to

wear gloves. The process for distributing the Chromebook/iPad has been established to minimize any

physical interactions among students, their families, and district staff. It’s important that students and

parents pay attention to all of the directions for receiving their Chromebook/iPad at the distribution sites,

including staying in their vehicles and paying attention to VVIEW ISD police, who will be onsite to

help direct traffic.


Q: What is the distribution plan for these Chromebooks/iPad? Do I need to go to my high school or can I pick up at Chromebook/iPad at any distribution location?

A: We ask that students and their families pick up their Chromebooks/iPads at the campus where the student is registered.

In order to maintain the recommended social distancing, district staff is working diligently to

ensure a smooth and speedy distribution process. Toward that goal, students have been assigned

to specific pick-up locations and times to minimize traffic and ensure they are able to receive their

device in the most efficient way possible. Should you have any concerns or questions about how to

pick up your assigned device, please reach out to your principal.



Q: I can’t make it to one of the district’s distribution dates but need a Chromebook/iPad? Are there any other opportunities to pick one up?

A: Should you be unable to pick up your assigned device during your designated pick-up window,

please reach out to your school principal via email.


Q: Why is the district distributing Chromebooks/iPad? Will we now have online instruction with grades and assignments?

A: As a district, we are moving in a phased approach to teacher-directed remote learning with

assignments. We are then planning to start teacher-directed remote learning with assignments for students in all grades PK-12 on August 24, 2020


Q: Do I have to get the district-issued Chromebook/iPad? I have my own laptop/PC at home that I would prefer to use for school work.

A: No. You do not need to accept a district-issued Chromebook/iPad. If you decide to opt-out, you are still

responsible for completing mandatory assignments.


Q: My family doesn’t have internet access in our home? Can the district help with this?

A: MIFI-hotspots will be available. We ask that students and their families pick up the MiFi hotspots at the campus where the student is registered and these depend on the availability of Wifi hotspots at the campus.


Q: What do I do if I have issues with my district-issued Chromebook/iPad? Is there a help desk that I can call for technical issues?

A: Yes. Our technology department will be staffing a helpline, Monday through Friday, from 8 a.m. to 5

p.m. Please call 956-340-1120 and you will be assisted or transferred to the appropriate technical staff. You can also submit a help desk ticket on this web link https://forms.gle/5SrfJzDTJApjJDrC7 or email techs@vviewisd.net


Q: What happens if my Chromebook/iPad/MiFi gets damaged, lost, or is stolen?

A: In agreeing to receive a district-provided Chromebook/iPad, students are acknowledging that they will be responsible for the device and protect it from damage, theft, and/or loss. Students who damage or do not return their device during designated return dates will be responsible for replacement costs of $240 for Chromebooks and $350 for and iPad payable to Valley View ISD.

P: ¿Me está entregando este Chromebook / iPad emitido por el distrito? o es un prestamista? 

R: El Chromebook / iPad emitido por el distrito se está prestando a los estudiantes y deberá devolverse al finalizar el período de cierre de COVID-19 y / o al final del año escolar. Todos los Chromebooks / iPads emitidos por el distrito están etiquetados con códigos de barras de inventario para identificar fácilmente a quién se les ha emitido.   


P: Nos han dicho que nos quedemos en casa para minimizar el potencial de propagación de COVID-19. ¿Cómo planea el distrito distribuir Chromebooks / iPads a las familias de manera segura? ¿Se han todos los dispositivos

limpiado y desinfectado?

R: El distrito ha desinfectado cada Chromebook / iPad y está exigiendo que los trabajadores que manejan los dispositivos

usen guantes. El proceso para distribuir el Chromebook / iPad se ha establecido para minimizar cualquier

interacción física entre los estudiantes, sus familias y el personal del distrito. Es importante que los estudiantes y los

padres presten atención a todas las instrucciones para recibir su Chromebook / iPad en los sitios de distribución,

incluyendo permanecer en sus vehículos y prestar atención a la policía de VVIEW ISD, que estará en el lugar para

ayudar a dirigir el tráfico.


P: ¿Cuál es el plan de distribución para estos Chromebooks / iPad? ¿Tengo que ir a mi escuela secundaria o puedo recoger en Chromebook / iPad en cualquier lugar de distribución?

R: Pedimos que los estudiantes y sus familias recojan sus Chromebooks / iPads en el campus donde está registrado el estudiante.

Para mantener el distanciamiento social recomendado, el personal del distrito está trabajando diligentemente para

garantizar un proceso de distribución rápido y sin problemas. Con ese objetivo, los estudiantes han sido asignados

a lugares y horarios específicos de recogida para minimizar el tráfico y garantizar que puedan recibir su

dispositivo de la manera más eficiente posible. Si tiene alguna inquietud o pregunta sobre cómo

recoger su dispositivo asignado, comuníquese con su director.



P: ¿No puedo llegar a una de las fechas de distribución del distrito pero necesito un Chromebook / iPad? ¿Hay otras oportunidades para recoger uno?

R: Si no puede recoger su dispositivo asignado durante el período de recogida designado,

comuníquese con el director de la escuela por correo electrónico.


P: ¿Por qué el distrito distribuye Chromebooks / iPad? ¿Tendremos ahora instrucción en línea con calificaciones y tareas?

R: Como distrito, estamos avanzando en un enfoque gradual para el aprendizaje remoto dirigido por el maestro con

tareas. Entonces estamos planeando comenzar el aprendizaje remoto dirigido por el maestro con tareas para estudiantes de todos los grados PK-12 el 24 de agosto de 2020


P: ¿Tengo que obtener el Chromebook / iPad emitido por el distrito? Tengo mi propia computadora portátil / PC en casa que preferiría usar para el trabajo escolar.

R: No. No necesita aceptar un Chromebook / iPad emitido por el distrito. Si decide optar por no participar, aún es

responsable de completar las tareas obligatorias.


P: ¿Mi familia no tiene acceso a internet en nuestra casa? ¿Puede el distrito ayudar con esto?

A: Mots-hotspots estarán disponibles. Pedimos que los estudiantes y sus familias recojan los puntos de acceso MiFi en el campus donde el está registrado el estudiante y esto depende de la disponibilidad de puntos de acceso Wifi en el campus.


Q: ¿Qué hago si tengo problemas con mi Chromebook / iPad emitido por el distrito? ¿Hay una mesa de ayuda a la que pueda llamar por problemas técnicos?

A: si. Nuestro departamento de tecnología contará con una línea de ayuda, de lunes a viernes, de 8 am a 5

pm Llame al 956-340-1120 y será asistido o transferido al personal técnico apropiado. También puede enviar un ticket de la mesa de ayuda en este enlace web https://forms.gle/5SrfJzDTJApjJDrC7 o enviar un correo electrónico a techs@vviewisd.net


P: ¿Qué sucede si mi Chromebook / iPad / MiFi se daña, se pierde o es robado?

R: Al aceptar recibir un Chromebook / iPad provisto por el distrito, los estudiantes reconocen que serán responsables del dispositivo y lo protegerán de daños, robo y / o pérdida. Los estudiantes que dañan o no devuelven el dispositivo en las fechas de retorno designados serán responsables de los costos de reemplazo de $240 para los Chromebook y $350 para y el iPada nombre de Valley View ISD.

Request Support

In your request, please provide as much information as you can about your problem so that we may expedite the solution. NOTE: Students should know their Google email addresses and passwords for online resources. If you need login assistance, please contact your student's teacher - do NOT submit a help desk request.

Elementary Students in Grades K-5: Parents/Guardians should use the Technology Support Online Form.
Middle School and High School Students in Grades 6-12: Click here to open a help desk ticket
VVIEW Staff VVIEW employees: Click here to open a help desk ticket Please include your personal contact information (i.e. cell or home phone number) so that we can reach you if needed.

 

Our technical support team will provide assistance during regular workday hours, Monday through Friday 8:00 a.m. - 5:00 pm. We will work to respond to your requests as quickly as possible. We will do our best to support technical issues, but we cannot address hardware issues remotely, like broken screens and hardware crashes. Please understand that we may not be able to provide an immediate resolution with changes in state and local government restrictions.

During this time while our school district is supporting at-home learning, the most effective way to reach out for technical support is outlined above. Please note that the help desk phone extension 956-340-1120 is also available at this time.

Please follow these three (3) steps before submitting a support request.

  1. Restart your device. This does not mean Sleep or Shutdown.
  2. Check that your device is not in airplane mode.
  3. Check that the wireless connection is enabled.